Privacy Policy

Privacy Policy

Effective date: June 2025

This policy explains what information All Pro Plumbing Heating and Air collects when you visit allproplumbingheatingandair.com, how we use it, and your rights as a visitor. We’ve written it in plain language on purpose — you shouldn’t need a law degree to understand how your data is handled.

Information We Collect

When you submit a contact or estimate-request form, we collect the details you type in: your name, phone number, email address, service address, and a description of the problem. If you call us directly at (661) 863-9242, we may log your number and any notes from the conversation so we can follow up accurately.

We also collect basic, anonymized analytics through standard website tools — page views, general geographic region, browser type, and how visitors navigate the site. This data contains no personally identifying information and is used only to understand how the site performs.

How We Use Your Information

The information you share is used to respond to your inquiry, schedule estimates or service calls, and keep an accurate record of the work performed at your property. Service records may be retained for insurance documentation purposes — for example, to support a claim or to verify scope of work if questions arise later.

We do not use your contact information for unsolicited marketing, and we do not sell, rent, or trade your personal data to third parties.

How We Share Your Information

We share your information only when you’ve asked us to or when it’s necessary to complete the service you requested. If you’re coordinating a repair through a homeowner’s insurance claim, we may communicate directly with your carrier or adjuster — but only with your authorization. We do not share your data with advertisers, data brokers, or unrelated businesses.

Data Retention

Contact form submissions and job records are retained for as long as reasonably necessary for business, legal, and insurance purposes — typically up to seven years, consistent with California contractor record-keeping norms. You may request deletion of your personal information at any time (see below).

California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we’ve collected about you, request that we delete it, and opt out of any sale of your data. We do not sell personal information, but you may still exercise your right to know or delete by contacting us at the address below. We will respond within 45 days.

A Note on GDPR

Our services are limited to the Bakersfield, CA area and we do not knowingly collect data from residents of the European Union. If you believe GDPR applies to your interaction with this site, please contact us and we will address your request in good faith.

Contact Us About Privacy

For questions, data requests, or concerns about this policy, reach us at:

• Email: info@allproplumbingheatingandair.com
• Phone: (661) 863-9242
• Mailing address: Bakersfield, CA

We may update this policy from time to time. Changes will be reflected by a revised effective date at the top of this page.